‍Company: A leading packaging and branding design agency.

Role: Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service.

• Ensuring a first-class service is consistently provided with professionalism and enthusiasm.
• To show responsibility for delivering the highest quality product and ensuring the most efficient solutions are consistently supplied to the client.
• Responsible for gathering, managing and coordinating new and updated graphics & packaging projects for the client’s brand portfolio.
• Manage and maintain project and job status trackers.
• Communicate key milestones and critical path timelines where applicable to all key stakeholders.
• Escalate as appropriate any risks to critical path timelines.
• Collate ‘accurate’ briefs and submit them to production departments.
• Collate amends and brief to production departments.
• Co-ordinate and lead pre-artwork meetings with the support of the Technical Manager where appropriate.
• To advise on print and technical feasibility on all assigned projects.
• Co-ordinates press attendance where applicable.
• To ensure the overall requirements of the client are clearly understood, and that appropriate actions are taken to deliver the highest levels of service possible.
• To be responsible for obtaining approval of jobs from each relevant client department before release of fully approved files.
• To build, maintain and develop effective & positive working relationships across the client, and print supply chain becoming a trusted advisor and enabling first class service.

Requirements:

• Packaging industry experience
• Proven account / project management within an agency / design or packaging manufacturers
• Technical knowledge or printing processes – print and packaging
• Strong knowledge of FMCG print processes and packaging so as to understand the limitations and/or restrictions faced by designers.
• Good understanding of design and artwork processes
• Team collaboration skills
• Ability to coach / mentor account execs
• Excellent organizational and time management skills
• Excellent communication skills – both verbal and written
• Remains calm under pressure.

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator

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